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MMend

How it works

One report. Six things Mend does next.

Follow a single work order from the moment someone notices a problem to the moment Mend files what it learned.

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01Report

Just say what's wrong.

“The AC in conference room 4 isn't cooling.” No form, no category dropdown.

Staff member reporting a maintenance issue from their phone
Voice, photo, Slack or text. Whatever's quickest.
02Triage

Mend understands it.

Location, trade, asset and priority, set in seconds, not at the end of the day.

Tablet showing a plain-language report being categorised automatically
Sorted the moment it lands.
03Assign

The right person gets it.

Routed by trade, location and who's actually on shift.

Trade technician receiving a new job on his phone beside his van
Matched by trade, site and availability.
04Chase

Mend follows up.

No acknowledgement in 30 minutes? Mend nudges, then escalates.

Phone on a desk showing an automatic follow-up reminder beside a clock
Nudges go out automatically, nobody has to ask.
05Resolve

Everyone knows it's done.

The assignee closes it out. The reporter is notified. The manager doesn't have to ask.

Technician packing up after finishing the air conditioning repair
Closed out with proof attached.
06Learn

Mend remembers.

The repair attaches to the asset, so the fourth failure becomes a decision.

Property manager reviewing repair history and cost trends on a laptop
Every fix builds the asset's history.
MND-104209:47

AC not cooling

Conference Room 4 · HVAC

History updated
  1. 08:41

    New

  2. 08:41

    Triaged · HVAC · High

  3. 08:42

    Assigned · Dana

  4. 09:12

    Follow-up sent

  5. 09:46

    Resolved

  6. 09:47

    History updated

3rd HVAC issue in Conference Room 4 this quarter. Flagged for a decision.

Your team reports it.
Mend tracks it, and tells you why.

See what maintenance looks like when every issue is tracked, every asset has a history, and the cost is finally visible.

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