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# maintenance· Mend connected
Rachel: Room 207's door handle is loose.
MND-1021triaged in 4s
Loose door handle
ROOM 207 · DOORS & LOCKS · MEDIUM · → ETHAN
2nd handle failure on this door since March. History attached.
Mend: Not acknowledged in 16h (SLA 4h). Still yours, or reroute?
Ethan: Done, replaced the handle assembly.
Resolved
No forms
People describe the problem the way they'd tell a coworker.
No duplicate entry
The thread and the work order stay in sync both ways.
No manual chasing
Mend nudges in-channel and escalates when nothing moves.
Mend only reads channels it's invited to.
Your team reports it.
Mend tracks it, and tells you why.
See what maintenance looks like when every issue is tracked, every asset has a history, and the cost is finally visible.