Hospitality
Know what's breaking before your guest mentions it.
Housekeeping, front desk and kitchen teams report in plain language. Mend tracks the work through the shift and shows which rooms and assets keep costing you guest satisfaction.
In practice
Same report. Same result.
AC in room 312 isn't working.
AC not working
Walk-in freezer temperature is too high.
Freezer running warm
Shift handover, tracked
Open work carries across shifts instead of disappearing.
Guest-impacting first
Rooms and public areas get prioritised automatically.
Kitchen equipment
Refrigeration and equipment failures are tracked by asset and trade.
Cost & satisfaction
See which recurring failures drive spend and guest complaints.
What Mend does next
- 08:41
Reported
- 08:41
Triaged
- 08:42
Assigned
- 09:12
Follow-up sent
- 09:46
Resolved
- 09:47
History updated
Every repair stays attached to the room, the asset and its history, so you can decide what to improve.
Your team reports it.
Mend tracks it, and tells you why.
See what maintenance looks like when every issue is tracked, every asset has a history, and the cost is finally visible.