Contractor management
The contractor coordination playbook
Getting outside trades to show up, update the job and close it out, without another login.
Mend team · 28 July 2026 · 10 min read
Contractors are not avoiding your system. They are avoiding a login, a password reset and a form built for someone else's workflow.
Brief the job properly the first time
Most callbacks come from a vague brief. A photo, an asset name and site access notes remove the phone call before the visit and the second visit after it.
Make updating frictionless
A single link that opens the job, accepts a note and a photo, and marks it done is the highest completion rate you will get. Everything heavier gets ignored on a busy day.
- Accepted, with an ETA.
- On site, with a photo of the fault.
- Complete, with a photo of the finished work.
Score performance quietly
Response time, first visit fix rate and callback rate tell you who to call next time. You do not need a scorecard meeting, just the numbers when you renew.
